Where and how we ship
We ship within Europe, not outside it for now. Available destinations and shipping options are confirmed at checkout. Our carriers are bpost, postnl and DPD.
Every order is made after payment and leaves the workshop in 2 to 4 working days. Delivery then takes 1 to 2 working days inside Belgium and 3 to 6 working days to the rest of Europe. We send a tracking link after dispatch.
Shipping costs
Belgium €6, free from €25; the rest of Europe €8.95. The rate for your destination is confirmed at checkout.
All prices are in euro (EUR) and include VAT unless stated otherwise. Shipping is calculated at checkout. The total shown before payment is the total you pay.
Returns and withdrawal
You can withdraw from your purchase within 14 days of receiving your order, without giving a reason. Email contact@flowz.studio for return instructions. Send the product back in its original condition. Return postage is yours unless the error is ours.
Notify us within 14 days of receipt, then return the goods within a further 14 days. We refund within 14 days of your notice, but may wait for the returned goods or proof of shipment. The refund includes standard outbound delivery; delivery upgrades are excluded.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract. You may copy it into an email or print it and send it by post. Using this form is optional; any clear statement of withdrawal is sufficient.
To: EKINSOL BV, Pierlapont 16, 8210 Zedelgem, Belgium; email: contact@flowz.studio.
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*): ____________________
Ordered on (*)/received on (*): ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
Date: ____________________
(*) Delete as appropriate.
Personalised orders
Goods made to your specifications or clearly personalised, such as a faceplate printed with your own photo or cut to your dimensions, cannot be returned for a change of mind. This does not affect your rights if a product is faulty or does not match your order.
Damage and warranty
We stand behind the quality of our products. If the product is damaged or defective, contact us within 7 days of delivery to contact@flowz.studio, with photos, so we can resolve it promptly. This request does not limit your statutory consumer rights. Damage from misuse, dropping, heat, moisture, modifications or normal wear is not a manufacturing defect.